Policy


Return Policy

All sales are FINAL. Custom made items are made to order and are nonrefundable. On all custom orders a proof will be provided for your approval, once that approval is received, changes will not be made due to orders being processed after approval.

Defective items will be given consideration on a case by case basis.

 

Shipping Policy

Most orders are processed 5-7 business day from the order date. However, custom orders are processed 7-14 business days from the order date depending on current workload. Once an item has been accepted by USPS, xKlusive Lux, LLC is not responsible for any shipping time, loss of packages, or delay in shipping. You will receive a tracking number once your item(s) has shipped. Tracking info is sent to the email address you provided. Please ensure that you provide the correct address before Check Out to ensure prompt delivery of items. Shipping is not done on the weekend or holidays. We ship with USPS. Priority Mail: Takes 1-3 business days. Please note that these timeframes start after our processing time.

Due to Covid-19, please allow additional time for shipping.

 

Social Media Policy

Please be aware that photos of your items are subjected to be displayed on my xKlusive Lux, LLC social media pages as advertisement. If this is an issue, please communicate that with us.